Learning Outcomes

Introduction to Sales Management

Sales Management, Personal Selling and Salesmanship

Functions of Sales Executives and Roles Played by Sales Managers

Duties and Responsibilities of Sales Managers and the Effective Sales Executive

Skills and Qualities Required in Sales Managers

Lesson Summary

In this module, you will learn about the meaning of sales management and the evolution of sales management as a function. You will also learn about the importance of sales management for marketing functions and for the organization as a whole.

Sales Related Marketing Policies

Policies on Pricing

Strategic Planning, Sales Objectives, Strategies and Tactics

The Sales Organization

Types of Sales Organizations

In this module, you will learn about sales related marketing policies, and their relevance in an organization. You will also learn about how decisions are always taken keeping the price in mind.

Sales Department Relations - Internal

Sales Department Relations - External

Sales Planning and Forecasting

Methods of Sales Forecasting

Sales Budgeting

In this module, you will learn about inter-departmental relationships, coordination, importance, and relevance. You will also learn about how to come up with very accurate numbers or numerical digits with respect to sales forecasting.

Buyer - Seller Dyads

Diversity of Personal Selling Situations

The Different Theories of Selling

behavioural Theory and SPIN Selling

The Selling Process

Phases in the Selling Process

In this module, you will learn about the meaning of a buyer-seller dyad, how dyadic relationships take place between salespersons and buyers. You will also learn about the theories of selling and the methods used in selling.

Sales and Distribution Management - First Assessment

You more sore 80% or more to pass this assessment.

Sales Force Management: Job Analysis

Sales Force Management: Recruitment

Sales Force Management: Selection

Sales Force Management: Training

In this module, you will learn about the meaning and definition of a sales job analysis, the importance of a sales job analysis, the purpose as to why these activities are undertaken. You will also learn about the objectives of any and every organization in selecting the right kind, and the right number of people that it requires for its organizational performance.

Sales Force Management: Motivation

Sales Force Management: Compensation

Sales Force Management: Managing Expenses of Sales Personnel

Sales Force Management: Evaluation I

Sales Force Management: Evaluation II

In this module, you will learn about the meaning of motivation, and their application to sales force management. You will also learn about how evaluation as a system is used organizing periodic assessment of an employee's on the job  performance.

Sales Quotas

Sales Territory

Management of Sales Territories and Personnels

In this module, you will learn about the meaning and methods put in place to ensure proper administering of a quota system. You will also learn about  sales territory and the rationale behind formation of sales territories.

Sales Distribution Channels

Sales Channel Management

Sales Channel Systems

Sales Marketing Channels & Conflict Management

International Sales Channels

In this module, you will learn about distribution channels, the functions and classifications of distribution channels. You will also learn about the importance of sales and distribution management as well as its relevance in international markets

Sales and Distribution Management - Second Assessment

You more score 80% or more in this assessment.

Diploma in Sales and Distribution Management - Final Assessment

Learn about the factors influencing sales force and the management of distribution channels in this free online course.

Diploma in Sales and Distribution Management

This free online course on sales and distribution management will be particularly useful for companies, managers and business executives who deal with customer sales, sales channels as well as sales personnel management. By the end of this course, you will become more familiar with the factors influencing the optimal design and management of distribution channels, as well channel designs for improving efficiency in sales force management.

This free online course in sales and distribution management will begin by introducing you to the meaning of sales management and the evolution of sales management as a function. You will learn about the importance of sales management for marketing functions and for the organization as a whole. You will also be introduced to the relationship between sales management, personalized selling and salesmanship, as well as the differences between selling and marketing.
The course then explains some important marketing policies, and their relevance in an organization. You will learn about the meaning and purpose of a sales organization. You will also learn about inter - departmental relationships and its relevance in fostering a high performing sales force team in any sales organization. Next, you will be introduced to the human resources aspect of sales force management.
The course then explains the meaning of sales quota, rationale behind a sales quota, and why sales organizations sets up sales quotas. You will also learn about the types of sales quotas, and the various methods used for setting and administering a good quota system. This course explains in great detail the meaning of a sales territory, rationale behind formation of sales territories, and the procedure for setting up or revising sales territories. You will learn about distribution channels, the functions and relevance of distribution channel flows to the sustainability of the overall sales management force across the world.

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Introduction to the GDPR

The Data Protection Officer (DPO) Role in the GDPR

Personal Data Security Guidance for Microenterprises in the GDPR

Five Steps to Secure Cloud-based Environments

Introduction to the GDPR for the Private Individual

What Can Organisations Do Now to Prepare for the GDPR?

The Key Steps You Need to Take to Ensure Compliance with the GDPR

Learn about the GDPR which comes into effect from 25th May 2018, which increases the obligations on organisations around data protection, and gives greater control to individuals over their personal data.

General Data Protection Regulation - Course Assessment

Do you understand GDPR? Or that a company that fails GDPR can get a €20million fine? Take this free online course.

General Data Protection Regulation (GDPR)

This free online General Data Protection Regulation (GDPR) course will teach you everything you need to know about European data protection regulations. Data protection regulations can be difficult to correctly understand and apply, however, any company that fails to meet GDPR compliance can be fined for up to €20 million. This free online course will teach you everything you need to know about GDPR to protect yourself from financial loss.

Topic A: Understanding Customer Service

Topic B: Identifying Customer Expectations

Topic C: Providing Excellent Customer Service

Review Quiz

In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.

Topic A: Focusing on the Customer

In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.

Topic A: Customer Service and the Telephone

In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle phone calls.

Topic A: Handling Complaints

In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.

Topic A: Enduring Stress

In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.

Customer Service Skills - Assessment

Become expert in customer service and polish your professional communication skills in this free online course.

Customer Service Skills

This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.

ISO 37301:2021 Introduction

Context of the Organization

Expectations from Leadership

Planning for Compliance Management

Providing Support

Operation of Compliance Management System

Evaluating Compliance Performance

Improving the Compliance Management System

This module will introduce you to ISO 37301:2021, the latest compliance management systems standard published by ISO. You will understand the structure and requirements for establishing, developing, implementing, evaluating, maintaining, and improving an effective compliance management system within an organization.

ISO 37301:2021 - Principles of Compliance Management Systems - Course Assessment

Learn the fundamentals of compliance management systems based on ISO 37301:2021 requirements in this free online course.

ISO 37301:2021 - Principles of Compliance Management Systems

This compliance management course will familiarize you with the latest compliance management systems standard published by the International Organization for Standardization (ISO). You will learn the basic elements of compliance management systems by understanding the requirements of ISO 37301:2021. In addition, this course will guide you through establishing, implementing, maintaining, and continually improving a compliance management system.

Business-to-Business (B2B) Markets

Types of B2B Buyers

Buying Centers

Stages in the B2B Buying Process

International B2B Markets and E-commerce

In this module, you will learn about the features of business-to-business markets. You will learn also about the types of buyers in B2B markets and the stages in the buying process.

Marketing Channels and Channel Partners

Typical Marketing Channels

Functions of Channel Partners

Marketing Channel Strategies

Channel Dynamics

In this module, you will learn a great deal about the importance and functions of marketing channels. You will learn about the different types and how they are exemplified in real-world businesses. Lastly, you will learn about channel partners.

Buying Behaviour: Situational Factors

Personal Factors and Buying Behavior

Psychological Factors and Buying Behavior

Societal Factors and Buying Behavior

Consumer's Decision-Making Process

Stages in the Buying Process

In this module, you will learn about the various factors that influence the buying behaviour of consumers. You will learn about the social, psychological, personal and situational factors affecting buying behaviours, as well as the consumer's decision-making process.

Components of Strategic Planning

Organizational Objectives and Strategies

Strategic Portfolio Planning Approaches

In this module, you will learn about the components of strategic planning, value proposition and how to develop organizational objectives. You will also learn about some specific portfolio planning methods like the BCG matrix and the General Electric approach.

Marketing Information Systems

Problem Definition and Research Design

Specifying Samples and Form Design

Data Collection and Analysis

In this module, you will learn about the Marketing Information System and its components. You will also learn in detail the steps in the marketing research process.

Customer Communities

Loyalty Management

Customer Satisfaction

Ethics, Laws, and Customer Empowerment

In this module, you will learn about the relevance of ensuring customer satisfaction, and strategies to employ. You will learn also about loyalty management and the ethics to observe.

Principles of Marketing - Course assessment

This free online diploma course explains how to conduct market research to sell yourself and build customer loyalty.

Principles of Marketing

This free online diploma takes you through common buying trends in business-to-business and business-to-customer markets. We show you how to gather market intelligence using market information systems so you can manage and leverage customer communities to build up customer satisfaction and hence loyalty. This comprehensive course teaches you how to get ahead by selling ideas, products or even yourself.

Introduction to B2B Customer Success Management

Customer Onboarding

Customer Support Strategies

Driving Long-Term Customer Success

This module serves as the foundation for understanding the critical role of customer success in the B2B landscape. You will explore the concept of customer success, learning how it differs from customer support and customer experience. Gain insights into the key metrics that define customer success and how to use them effectively.

B2B Customer Success Management - Course Assessment

Explore B2B Strategies to boost customer satisfaction, retention, and business growth in this free online course.

B2B Customer Success Management

Embark on a journey to become a top-tier Customer Success Manager with this expertly designed course, crafted to empower you with the skills and strategies needed to enhance customer satisfaction and ensure loyalty. You'll learn how to drive customer satisfaction, boost retention, and fuel business growth by mastering the strategies of B2B Customer Success Management. Build a high-performing Customer Success team for your customers. Enrol now!

Retail Management Industry, Progression and Skills

Merchandising

Pricing and Displays

In this module, you will learn the basic principles of retail management and how to advance your career in this field. You will learn what is involved in merchandising and pricing and get a thorough overview of the responsibilities of a retail manager.

Checkout, Sales Concept and Required Skills

Consumer Behaviour and Interpretation

Pre-empting and Solving Issues

In this module, you will learn the importance of using the checkout correctly, the factors involved in the sales process, and how to manage any problems that may occur. You will be introduced to the concept of consumer behaviour and its importance to the retail sector.

Trends and How to Use Them

Targeting Customers

Communicating with Customers

Dealing with Unhappy Customers

In this module, you will learn how to effectively target and communicate with consumers so as to maximise your sales. You will gain an awareness of different trends, and learn how best to communicate with the consumers who enter, how to pitch trends to them, and how to anticipate and deal with any problems which may arise.

Retail Environment and Key Concepts

Creating an Environment

Customer Relationships

Dealing with Relationship Issues

In this module, you will learn how to curate a positive and ideal environment within your store. You will learn how to create and maintain good, healthy customer relationships, and how to handle any issues that may arise with customers, so that your retail output will remain high.

Retail Management: Merchandising, Sales and Customer Communications - Assessment

Learn basic merchandising and communications skills involved in retail management with this free online training course.

Retail Management: Merchandising, Sales and Customer Communications

This free online retail management training course will provide a thorough introduction to the basics involved in managing a retail outlet. You will learn the principles behind sales techniques, how to effectively merchandise your products, and the most constructive ways to communicate with your customers. This course is all about how to sell your products and win over your customers, so if you are an aspiring retail manager, get started today.

Introduction to Rental Property Management

Financial Management, Property Maintenance and Relationships

Property Management Software and Sustainability

This module is an introduction to rental property management. You will learn about different types of rental properties and the roles and responsibilities of a property manager. Also, you will discover marketing strategies for attracting potential tenants, the tenant screening and selection process, and the factors affecting financial management.

Rental Property Management Fundamentals - Course Assessment

Learn how to be a successful landlord in this free online course that lays out the basics of rental property management.

Rental Property Management Fundamentals

Do you want to acquire the techniques and best practices used to rent out property? Would you like to know the risks associated with being a landlord and how to reduce them? This course explores the basics of rental property management and explains how property managers find suitable tenants and make sure that the property is properly maintained. We also break down the components of a lessee/lessor relationship to help you interact with tenants.